WELCOME TO OUR HELP PAGE
PLEASE CHECK THE FAQs BELOW OR ASK YOUR QUESTION IN THE FORUM AT THE BOTTOM.
You can call us on 0871 200 2450 option 1 or
You can Live chat with us Here
On a phone or tablet? For full access to everything on this page please click "classic view"
HOW DO I GET A BULLDOG FROM BULLDOG RESCUE?
The first thing you need to do is get yourself registered. Go to our Adopt a Bulldog Page and follow the instructions to get registered, You can view all of our bulldogs currently looking for homes on our Bulldogs Looking For New Homes pages but will not be able to show an interest in any of them until your account is activated, which can take upto 24 hours (longer at weekends).
HOW DO I CHANGE MY INFORMATION?
To change your address, email or preferences click HERE
WHAT IS MY AREA?
Select your post code below
If you live on the border of two areas it's possible that your postcode won't place you in the area you think you should be in (ie: HR could be South Wales, North Wales or West Midlands depending on which border you are closest to. Areas are purely for administration purposes and will only affect which area mailing lists you go on
I CAN'T REMEMBER MY PASSWORD
You can reset your password using the Forgot your password? Link, if you need a reminder of your user name please call us on 0871 200 2450 option 1 during office hours - we can set you a temporary password if you are having difficulty getting into your account or you can email us
MY ACCOUNT IS SHOWING "NOT ACTIVATED" AND I CAN'T APPLY FOR A DOG
This is because your account has not been activated yet. It can take upto 24 hours (longer over weekends) for your account to be activated. You will be sent an email when this happens
I'M HAVING TROUBLE PAYING MY ADMINISTRATION FEE
You can pay by PayPal or credit card. To make this payment please return to the Application Completion Page. Alternatively you can call us on 0871 200 2450 option 1 during office hours to pay by card over the phone. Please note that iPhones and iPads seem to struggle with the payment section of our web site. Please call the office and pay over the phone instead
MY ACCOUNT IS SHOWING "REJECTED"
If your account has been rejected it will be because you didn't include the £5.00 administration fee. To make this payment please return to the Application Completion Page or call 08712002450 option 1 during office hours to pay by card over the phone.
MY ACCOUNT IS SHOWING "INCOMPLETE"
You have not completed all the stages of application, please complete your registration HERE
MY ACCOUNT IS SHOWING "CLOSED"
This account has either expired because you have either asked us to remove you from the waiting list or it has been more than 12 months since you registered
If you no longer wish to stay our waiting list you don't need to do anything, your application will expire and be deleted from our system. If you wish to stay registered for a further 12 months you need to re-apply.
I'VE TRIED LOGGING IN BUT GET ...
You are trying to apply for a dog before your account has been activated (it can take upto 24 hours to activate an account - longer at weekends). We will email you when you have been activated.
If you know your application has definitely been activated (we will have sent you an email) and you still can't log in, it means that there is a problem with your log in information. Please call us on 0871 200 2450 option 1 so we can fix this for you
You have entered an incorrect user name and/or password, use the “Forgot your password?” Option to reset your account or call us on 0871 2002450 option 1 so we can see what the problem is. Often its a mispelling on your email address or you are using the wrong password.
If your account is showing "Deactivated" please call us on 08712002450 option 1 during office hours - this means you have managed to create a duplicate account which will be blocking your access.
I'VE SEEN A DOG I LIKE BUT IT'S NOT IN MY AREA
You can apply for any dog, anywhere in the country, but priority will be given to those within a 2 hour radiius of the dog's current location
I'VE COMPLETED THE APPLICATION FORM BUT STILL CANNOT APPLY FOR A DOG
You need to wait for your account to be activated, this can take upto 24 hours (longer over weekends) You will be sent an email when activation has occured. Please do not set up another account, it will not speed the activation process up and will cause confusion with your log in details which may prevent you from being able to log in at all
I'VE RECEIVED A LIST OF MATCHING DOGS BUT I'VE BEEN REFUSED FOR ONE/SOME OF THEM
The original match list shows you all the dogs all over the UK that match your preferences regarding Children, other dogs and cats. It doesn't take age preferences into account and therefore if you have put your preferred ages as younger or older than the dog in question you won't go through, even though the original email said you did. If you want to show an interest you will need to change your match preferences which you can do HERE
I'VE NOT RECEIVED THE PROMISED LIST OF MATCHING DOGS
Please check both your Spam and Junk folders as these often go into them, it could be that we have the wrong email address on file for you which you can check by calling 0871 2002450 option 1 during office hours.
I'VE APPLIED FOR A DOG BUT HAVEN'T HEARD FROM ANYONE
You should have received confirmation informing you if you have been forwarded to the rehomer or not. If you didn't get that email please check both your Spam and Junk filters. Our rehomer doesn't check through the applications until the dog has been listed for at least a week as this ensures we have a good cross section of homes available and the younger dogs can have up 75 successful applications which will take time to sort into a smaller shortlist and then select the successful family. You will be contacted directly from our rehomer if you are successful. Dogs are offered before being reserved and you can check the status of all our dogs on our DAILY UPDATE page
THE DOG I APPLIED FOR IS STILL LISTED - WHY HAVE I NOT HEARD?
The rehomer works through the dogs on a priority system, ensuring that those considered urgent or at risk are dealt with first. The others are looked at in between. It may well be that the rehomer hasn't had chance to even look at that dog yet so we appreciate your patience. The successful family is then background checked and if those checks are not successful she then has to start all over again.
HOW DO I KNOW IF MY APPLICATION HAS GONE THROUGH?
Once you have clicked the submit button you will taken to our thank you page. Please also check your email, you will receive 2 emails - one confirmation your applications has been received and a second explaining the process to you
CAN I SPONSOR A DOG
Yes, we a number of permanent fosters in our care which you either send a one of donation to or Sponsor them on a monthly subscription. Find out more infor about this HERE
CAN WE MEET THE DOG BEFORE WE APPLY FOR IT?
Sadly no, because many of these dogs are still with their families or in foster placement we are unable to send un-vetted families to people’s homes for obvious reasons. You need to apply for the dog (you must be registered to apply) and if you are successful we will allow you to meet the dog once we have run your background checks. The only exception to this is for dogs at our kennel in Midhurst, if you match with a dog here you will be invited to visit
CAN I SPEAK DIRECTLY TO THE REHOMER?
Sadly not, our rehomers decision has to be totally unbiased and therefore she has no direct number and is unable to call you unless she selects you as the most suitable family
I'VE FORGOTTEN MY REFERENCE NUMBER
Sign into your account and click My Account
Select My Orders
Your reference number will be listed here under Order no
WHAT DO THE ACCOUNT STATUS' MEAN?
I WISH TO REMOVE MYSELF FROM THE WAITING LIST
You can remove yourself at any time by clicking HERE
IF YOUR QUERY HAS NOT BEEN ANSWERED PLEASE CHECK THE FORUM BELOW OR START A NEW TOPIC. WE WILL ANSWER AS QUICKLY AS POSSIBLE ON THIS PAGE.
If you see a question you can answer please feel free.
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