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HELP PAGE


WELCOME TO OUR HELP PAGE

PLEASE CHECK THE FAQs BELOW OR ASK YOUR QUESTION IN THE FORUM AT THE BOTTOM.

You can call us on 0871 200 2450 option 1

You can Live chat with us Here

Email office@bulldogrescue.org.uk

Leave a Review


On a phone or tablet? For full access to everything on this page please click "classic view"

HOW CAN I CONTACT BULLDOG RESCUE?

Our full list of contact details can be found here

HOW DO I GET A BULLDOG FROM BULLDOG RESCUE?

The first thing you need to do is get yourself registered. Go to our Adopt a Bulldog Page and follow the instructions to get registered, You can view all of our bulldogs currently looking for homes on our Bulldogs Looking For New Homes pages but will not be able to show an interest in any of them until your account is activated, which can take upto 24 hours (longer at weekends).

I'VE REGISTERED AND PAID MY ADMIN FEE BUT CAN'T APPLY FOR A DOG

This is because your account has not been activated yet. It can take upto 24 hours (longer over weekends) for your account to be activated. You will be sent an email when this happens and your user group will change from Bulldog Rescue Supporter to Active Waiting List Member

WHERE CAN I SEE THE DOGS THAT ARE LOOKING FOR NEW HOMES

To see all our currently available dogs just click the Bulldogs Looking For New Homes page. You must be registered before you can show an interest in any of them. You can jump to a specific dog by putting their name or DO number in the "Search For"  box in the heading of every page.

HOW DO I CHANGE MY INFORMATION?

To change your address, email or preferences click HERE

WHAT IS MY AREA?

Select your post code below

If you live on the border of two areas it's possible that your postcode won't place you in the area you think you should be in (ie: HR could be South Wales, North Wales or West Midlands depending on which border you are closest to. Areas are purely for administration purposes and will only affect which area mailing lists you go on

I CAN'T REMEMBER MY PASSWORD

You can reset your password using the Forgot your password? Link, if you need a reminder of your user name please call us on 0871 200 2450 option 1 during office hours - we can set you a temporary password if you are having difficulty getting into your account or you can email us

I RECEIVED AN EMAIL HEADED ACCESS YOUR BULLDOG RESCUE ACCOUNT BUT I'VE ALREADY SET A PASSWORD? IS THIS A SCAM?

Sometimes 2 accounts get created by mistake. When this happens we have to delete the duplicate account and reset the other one. This email is automatically generated in such situations as your original password will have been deleted

MY ACCOUNT IS SHOWING "BULLDOG RESCUE SUPPORTER" BUT I CAN'T APPLY FOR A DOG

This is because your account has not been activated yet. It can take upto 24 hours (longer over weekends) for your account to be activated. You will be sent an email when this happens and your user account will change to Active Waiting List Member

I'M HAVING TROUBLE PAYING MY ADMINISTRATION FEE

You can pay by PayPal or credit card. To make this payment please return to the Application Completion Page. Alternatively you can call us on 0871 200 2450 option 1 during office hours to pay by card over the phone. Please note that iPhones and iPads seem to struggle with the payment section of our web site. Please call the office and pay over the phone instead

MY ACCOUNT IS SHOWING "REJECTED"

If your account has been rejected it will be because you didn't include the £5.00 administration fee. To make this payment please return to the Application Completion Page or call 08712002450 option 1 during office hours to pay by card over the phone.

MY ACCOUNT IS SHOWING "INCOMPLETE"

You have not completed all the stages of application, please complete your registration HERE

MY ACCOUNT IS SHOWING "CLOSED"

This account has either expired* because you have either asked us to remove you from the waiting list or it has been more than 12 months since you registered

If you no longer wish to stay our waiting list you don't need to do anything, your application will expire and be deleted from our system. If you wish to stay registered for a further 12 months you need to re-apply.

*If you have been sent notification that your account has closed but you renewed it before receiving the email then you need to tell us. The system automatically takes the oldest registration when calculating the 12 month period and marks the account closed. We will be able to reactivate you as soon as we have been made aware of the error.

I'VE TRIED LOGGING IN BUT GET ...

You are trying to apply for a dog before your account has been activated (it can take upto 24 hours to activate an account - longer at weekends). We will email you when you have been activated.

If you know your application has definitely been activated (we will have sent you an email) and you still can't log in, it means that there is a problem with your log in information. Please call us on 0871 200 2450 option 1 so we can fix this for you

You have entered an incorrect user name and/or password, use the “Forgot your password?” Option to reset your account or call us on 0871 2002450 option 1 so we can see what the problem is. Often its a mispelling on your email address or you are using the wrong password.

If your account is showing "Deactivated" please call us on 08712002450 option 1 during office hours - this means you have managed to create a duplicate account which will be blocking your access.

I'VE SEEN A DOG I LIKE BUT IT'S NOT IN MY AREA

You can apply for any dog, anywhere in the country, but priority will be given to those within a 2 hour radiius of the dog's current location

I'VE COMPLETED THE APPLICATION FORM BUT STILL CANNOT APPLY FOR A DOG

You need to wait for your account to be activated, this can take upto 24 hours (longer over weekends)  You will be sent an email when activation has occured and your user account will state Active Waiting List Member. Please do not set up another account, it will not speed the activation process up and will cause confusion with your log in details which may prevent you from being able to log in at all

I'VE RECEIVED A LIST OF MATCHING DOGS BUT I'VE BEEN REFUSED FOR ONE/SOME OF THEM

The original match list shows you all the dogs all over the UK that match your preferences regarding Children, other dogs and cats. It doesn't take age preferences into account and therefore if you have put your preferred ages as younger or older than the dog in question you won't go through, even though the original email said you did. If you want to show an interest you will need to change your match preferences which you can do HERE

I'VE NOT RECEIVED THE PROMISED LIST OF MATCHING DOGS

Please check both your Spam and Junk folders as these often go into them, it could be that we have the wrong email address on file for you which you can check by calling 0871 2002450 option 1 during office hours.

I'VE RECEIVED A LIST OF MATCHING DOGS BUT THERE'S NO DOG'S ON IT

This is usually because your preferences are unrealistic. We very rarely get dogs aged under 2 and if we do there can be upto 75 successful interests. We don't get too many dogs that can go with children under 5 and even fewer that can be placed with cats. The very nature of a dog through a rescue is that there will always be a reason why the original owners can't keep it. Try to broaded your preferred age group and of course once you are registered we will email you details of any dog that does come up that matches your preferences. You can change your preferences by clicking HERE

I'VE APPLIED FOR A DOG BUT HAVEN'T HEARD FROM ANYONE

You should have received confirmation informing you if you have been forwarded to the rehomer or not. If you didn't get that email please check both your Spam and Junk filters. Our rehomer doesn't check through the applicatioupdateexplanationns until the dog has been listed for at least a week as this ensures we have a good cross section of homes available and the younger dogs can have up 75 successful applications which will take time to sort into a smaller shortlist and then select the successful family. You will be contacted directly from our rehomer if you are successful. Dogs are offered before being reserved and you can check the status of all our dogs on our DAILY UPDATE page

THE DOG I APPLIED FOR IS STILL LISTED - WHY HAVE I NOT HEARD?

The rehomer works through the dogs on a priority system, ensuring that those considered urgent or at risk are dealt with first. The others are looked at in between. It may well be that the rehomer hasn't had chance to even look at that dog yet so we appreciate your patience. The successful family is then background checked and if those checks are not successful she then has to start all over again.

HOW DO I KNOW IF MY APPLICATION HAS GONE THROUGH?

Once you have clicked the submit button you will taken to our thank you page. Please also check your email, you will receive 2 emails - one confirmation your applications has been received and a second explaining the process to you

HOW MUCH DO I HAVE TO PAY?

Our adoption fees vary in accordance with the dogs age and is currently:

  • Dog aged under 1 year. £400.00
  • Dog aged 1-2 years: £350.00
  • Dog aged 3-5 years: £250.00
  • Dog aged 6-8 years: £150.00
  • Dog aged 9-10 years: £100.00
  • Dog aged over 10: No charge

CAN I SPONSOR A DOG

Yes, we a number of permanent fosters in our care which you either send a one of donation to or Sponsor them on a monthly subscription. Find out more infor about this HERE

CAN WE MEET THE DOG BEFORE WE APPLY FOR IT?

Sadly no, because many of these dogs are still with their families or in foster placement we are unable to send un-vetted families to people’s homes for obvious reasons. You need to apply for the dog (you must be registered to apply) and if you are successful we will allow you to meet the dog once we have run your background checks. The only exception to this is for dogs at our kennel in Midhurst, if you match with a dog here you will be invited to visit

CAN I SPEAK DIRECTLY TO THE REHOMER?

Sadly not, our rehomers decision has to be totally unbiased and therefore she has no direct number and is unable to call you unless she selects you as the most suitable family

HOW DO I KNOW THE VOLUNTEER IN MY HOME IS GENUINE?

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I'VE FORGOTTEN MY REFERENCE NUMBER

Sign into your account and click My Account

Select My Orders

Your reference number will be listed here under Order no

WHAT DO THE ACCOUNT STATUS' MEAN?

  • Rejected: You have not paid your admin fee, please return to this page to pay it
  • In Process: Your application has been activated and your adoption status is now in Process
  • Pending: We have received your Event takings
  • Ready for Dispatch: You have ordered merchandise or items from the Bulldog Clinic but they are not yet posted
  • Partially Dispatched: Your adoption process is partically completed
  • Dispatched: Your purchase has been dispatched
  • Delivered: A donation you have sent us has been delivered to the office
  • Partially Invoiced: Your Auction payment has been received and forwarded to the Auction Admin team
  • Invoiced: We have added a note to your order, this will be in the Delivery comments
  • Returned: An order we have sent you has been returned, please check the email we have sent you for instructions
  • Closed: Your account has been closed because it has either expired or you have requested we remove you from our waiting list

WHAT INFORMATION DO YOU HOLD ON ME

All information submitted during the application process is stored on our electronic system and only accessible by Bulldog Rescue staff. No credit card details are stored and payments are processed via a third party (PayPal) meaning that Bulldog Rescue have no access to them at any time unless supplied over the phone. At no time will any information we hold be shared with anyone outside of the charity and then only for the purposes for which you are registered. Recorded phone calls may be stored against your file for security purposes.

I WISH TO MAKE A COMPLAINT

COMPLAINTS PROCEEDURE: If you have a complaint about Bulldog Rescue please contact us

All other complaints must be made in writing addressed to the Trustees, Bulldog Rescue and Rehoming Trust, PO Box 18, Midhurst, West Sussex GU29 9YU or emailed via office@bulldogrescue.org.uk

Your complaint will be presented by way of a report to the Trustees ahead of the next scheduled Trustee meeting and will be responded to as soon as the Trustees have had chance to discuss it

Please be aware that part of our transparancy policy allows members of the public to request details of all complaints made against the charity but your personal details will never be shared with the response to these requests.

 

I WISH TO REMOVE MYSELF FROM THE WAITING LIST

You can remove yourself at any time by clicking HERE

HELP FORUM

IF YOUR QUERY HAS NOT BEEN ANSWERED PLEASE CHECK THE FORUM BELOW OR START A NEW TOPIC. WE WILL ANSWER AS QUICKLY AS POSSIBLE ON THIS PAGE.

If you see a question you can answer please feel free.

TO SEARCH THE FORUM CLICK HERE (Takes you back to top of page where the Search bar is located)

 Create new topic
Topic Created Posts Last
I can't pay my £5 to re-register

I have completed the form etc but when I go to pay my £5 admin fee ...

02/09/2017
20:19
Guest
0 -
Re registering error message re post code

Hi Tania/Dave, I have just tried to re register but the site will n...

05/07/2017
16:57
Guest
2 15/07/2017
10:27
admin
Bulldog Rescue & Rehoming :Hi Cheryll, I am so sorry you are having problems. The error comes up under the Postcode box, but it will be cause not all the lines of the address are filled. If your address doesn't fill all of t... Guest :I am also having the same issue, it won't accept my postcode, so I cannot get further forward with our application Please can you assist Thanks Cheryll Help accessing account

Hello we have registered, paid admin fee and had our application ac...

19/01/2017
20:35
Guest
1 20/01/2017
10:18
admin
help!

Hi I have registered well over a week ago and paid the registration...

13/12/2016
17:21
sophie stantiall
2 14/12/2016
11:44
admin
Bulldog Rescue & Rehoming :I apologise for the additional delay. Because we stop moving dogs this week, our admin team are caught up sorting out the dogs that are still coming in. I will check your account now and activate you Bulldog Rescue & Rehoming :I have checked your account and you don't appear to have completed the registration process I'm afraid so that would be why you are not activated yet. Please go to http://www.bulldogrescue.org.uk/c... help!

Hi I have registered well over a week ago and paid the registration...

13/12/2016
17:21
sophie stantiall
0 -
George, the younger pup from Scotland

Hi there, Is there any chance you could tell me how many people hav...

17/05/2016
06:56
Clare Montgomerie
1 17/05/2016
10:22
admin
Adopting Outside Your Area

Hi, We have registered an interest in Freddie but we live in Scotla...

03/05/2016
20:52
Clare Montgomerie
3 05/05/2016
10:07
admin
Bulldog Rescue & Rehoming :Hi Clare, all applications that go through are looked at, but priority will be given to homes that fall within the 2 hour travelling time, this is for the safety of the dog Good luck Guest :Thanks for your reply. Do you know if there are many people interested in Freddie? If we are the only people interested will you wait and see if anyone else shows an interest that lives closer? Tha... Bulldog Rescue & Rehoming :Freddie currently has 65 successful interests Customer number 18620

My account is showing as rejected but I paid 5.00 on the 28th Febru...

29/04/2016
11:09
Sharon Invernizzi
1 29/04/2016
14:44
admin
Deactivated account

I have been using my account for about 2 months to apply for dogs a...

25/04/2016
23:41
Guest
1 27/04/2016
09:36
admin
change of circumstance

Hello when I originally filled in the forms on my back ground we ha...

01/02/2016
12:49
Guest
1 01/02/2016
13:19
admin
1 - 10 of 29 results