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WELCOME TO OUR HELP PAGE. PLEASE CHECK THE HEADINGS BELOW OR ASK YOUR QUESTION IN THE FORUM AT THE BOTTOM.

ASK ON THE FORUM

What’s My Area?

Select your post code below

If you live on the border of two areas: It's not unusual for you live in an area where your postcode doesn't place you in the area you think you should be in (ie: HR could be South Wales, North Wales or West Midlands depending on which border you are closest to, you will be allocated the North Wales waiting list in this example but if your are nearer Gloucestershire you can still apply for dogs in the South West area by using the Out Of Area option

I can’t remember my password

You can reset your password using the Forgot your password? Link, if you need a reminder of your user name please email us

My account is showing "not activated" and I can't apply for a dog

This is because your account has not been activated yet. It can take upto 24 hours (longer over weekends) for your account to be activated. You will be sent an email when this happens

I’m having trouble paying my administration fee

You can pay by PayPal or credit card. To make this payment please return to the Application Completion Page.

My account is showing "Rejected"

If your account has been rejected it will be because you didn't include the £5.00 administration fee. To make this payment please return to the Application Completion Page

My account is showing "Incomplete"

You have not completed all the stages of application, please complete your registration HERE

My account is showing “Closed”

This account has expired because you have either asked us to remove you from the waiting list or it has been more than 12 months since you registered

If you no longer wish to stay our waiting list you don't need to do anything, your application will expire and be deleted from our system. If you wish to stay registered for a further 12 months you need to re-apply

I've tried to log in but get

This could be one of several reasons:

1) You are trying to apply for a dog before your account has been activated (it can take upto 24 hours to activate an account - longer at weekends)

2) You are trying to apply for a dog that is not in your area.

If you know your application has definitely been activated (we will have sent you an email) and you still can't log in, it means that there is a problem with your log in information -CONTACT US HERE - and we reset your account to fix it. If you know your log in details are definitely correct click the “My Account” option, if your details show correctly then you are already logged in

I've tried to apply but get Sign in is not possible

You have entered an incorrect user name and/or password, use the “Forgot your password?” Option to reset your account or CONTACT US HERE - and we can reset your account to fix it.

REMEMBER YOUR ACCOUNT MUST BE APPROVED BEFORE YOU CAN SIGN IN

I've seen a dog I like but it's not in my area

It is possible to apply for dogs that are not listed in your area by using  the "If you are registered to another area" link, this will take you to the OUT OF AREA application option

Please note: You will only be considered if you are within a 2 hour drive of the dog's current location

I've completed the application but still cannot apply for a dog

You need to wait for your account to be activated, this can take upto 24 hours (longer over weekends)  You will be sent an email when activation has occured. Please do not set up another account, it will not speed the activation process up and will cause confusion with your log in details which may prevent you from being able to log in at all

I've applied for a dog but haven't heard from anyone

We don't check any applications until the dog has been listed for at least a week to ensure we have a good cross section of homes available. You will be notified by telephone if you are selected and will notify you by email if you are unsuccessful. Please note that you may not be informed either way until a decision has been made which in some cases can take several weeks. Please try not to call us about an application

How do I know my application for a dog has gone through?

Once you have clicked the submit button you will taken to our thank you page. Please also check your email, you will receive 2 emails - one confirmation your applications has been received and a second explaining the process to you

Can we meet the dog before we apply for him

Sadly no, because many of these dogs are still with their families or in foster placement we are unable to send un-vetted families to people’s homes for obvious reasons. You need to apply for the dog (you must be registered to apply) and if you are successful we will allow you to meet the dog at that stage.

I’ve forgotten my Reference Number

Sign into your account and click My Account

Select My Orders

Your reference number will be listed here under Order no

What does your Account Status mean

Rejected: You have not paid your admin fee, please return to this page to pay it

In Process: Your application has been activated and your adoption status is now in Process

Pending: You have ordered items from our on line shop but these are not yet posted

Ready for Dispatch: You have ordered items from the Bulldog Clinic but they are not yet posted

Partially Dispatched: Part of your order has been posted, we will have detailed on the email we have sent you which items will follow

Dispatched: Your purchase has been dispatched

Delivered: A donation you have sent us has been delivered to the office

Partially Invoiced: Your Auction payment has been received and forwarded to the Auction Admin team

Invoiced: Your order has a delay and has only reached the invoicing stage, please check the email we have sent you to confirm what the delay is

Returned: An order we have sent you has been returned, please check the email we have sent you for instructions

Closed: Your account has been closed because it has either expired or you have requested we remove you from our waiting list

I wish to Remove myself from the waiting list

You can remove yourself at any time by clicking HERE

I need Help Applying for a Bulldog

Click here for full instructions on how to apply for the dog you've seen

HELP FORUM

IF YOUR QUERY HAS NOT BEEN ANSWERED PLEASE CHECK THE FORUM BELOW OR START A NEW THREAD. WE WILL ANSWER AS QUICKLY AS POSSIBLE.

If you see a question you can answer please feel free.

 Create new topic
Topic Created Posts Last
Help accessing account

Hello we have registered, paid admin fee and had our application ac...

19/01/2017
20:35
Guest
1 20/01/2017
10:18
admin
help!

Hi I have registered well over a week ago and paid the registration...

13/12/2016
17:21
sophie stantiall
2 14/12/2016
11:44
admin
Bulldog Rescue & Rehoming :I apologise for the additional delay. Because we stop moving dogs this week, our admin team are caught up sorting out the dogs that are still coming in. I will check your account now and activate you Bulldog Rescue & Rehoming :I have checked your account and you don't appear to have completed the registration process I'm afraid so that would be why you are not activated yet. Please go to http://www.bulldogrescue.org.uk/c... help!

Hi I have registered well over a week ago and paid the registration...

13/12/2016
17:21
sophie stantiall
0 -
George, the younger pup from Scotland

Hi there, Is there any chance you could tell me how many people hav...

17/05/2016
06:56
Clare Montgomerie
1 17/05/2016
10:22
admin
Adopting Outside Your Area

Hi, We have registered an interest in Freddie but we live in Scotla...

03/05/2016
20:52
Clare Montgomerie
3 05/05/2016
10:07
admin
Bulldog Rescue & Rehoming :Hi Clare, all applications that go through are looked at, but priority will be given to homes that fall within the 2 hour travelling time, this is for the safety of the dog Good luck Guest :Thanks for your reply. Do you know if there are many people interested in Freddie? If we are the only people interested will you wait and see if anyone else shows an interest that lives closer? Tha... Bulldog Rescue & Rehoming :Freddie currently has 65 successful interests Customer number 18620

My account is showing as rejected but I paid 5.00 on the 28th Febru...

29/04/2016
11:09
Sharon Invernizzi
1 29/04/2016
14:44
admin
Deactivated account

I have been using my account for about 2 months to apply for dogs a...

25/04/2016
23:41
Guest
1 27/04/2016
09:36
admin
change of circumstance

Hello when I originally filled in the forms on my back ground we ha...

01/02/2016
12:49
Guest
1 01/02/2016
13:19
admin
bulldog rescue 2016 calendar

Hi.. can I buy a 2016 calendar? or are they out of stock?

01/01/2016
19:11
Guest
0 -
paying

hi I've filled all the forms in but when I go to to sign in again ....

17/10/2015
20:00
Guest
1 18/10/2015
12:59
admin
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