COMPLAINTS PROCEEDURE: If you have a complaint about Bulldog Rescue please contact us

All complaints must be made in writing addressed to the Trustees, Bulldog Rescue and Rehoming Trust, PO Box 18, Midhurst, West Sussex GU29 9YU or emailed via office@bulldogrescue.org.uk

Your complaint will be presented by way of a report to the Trustees ahead of the next scheduled Trustee meeting and will be responded to as soon as the Trustees have had chance to discuss it

Please be aware that part of our transparancy policy allows members of the public to request details of all complaints made against the charity but your personal details will never be shared with the response to these requests.

COMPLAINT TO THE TRUSTEES: PENDING

Complaint 2017-001

Nature of Complain:        Regarding the proffessionalism of a trustee

Awaiting reports from parties involved including the veteriary surgeon of complainant

Documentaion:

• Email from complainent - original complaint
• Email from Tania Holmes to complainant requesting veterinary report - Not yet received
• Email from Tania Holmes to trustee involved requesting report of events
• Email from Tania Holmes to boarding kennel requesting a report of events

COMPLAINT TO THE TRUSTEES: CLOSED

Compalint 2016-002

Nature of Complaint:     Not treated fairly by the charity

Documentaion:                

• Email from complainent – original complaint
•  Email from Mrs Tania Holmes – acknowledging complaint
•  Email from complainent – follow up to complaint
• Email dated 21 February from Mrs Tania Holmes following Trustee meeting on 18 February 2106

COMPLAINT TO THE TRUSTEES: CLOSED

Complaint 2016-001

Nature of Complaint:     Unprofessional behaviour by our Chair

Documentation:              

• Letter from complainant dated 9 January 2016
• Confirmation of receipt from Mrs Tania Holmes dated 14 January 2016
•  Screen Shots taken from Facebook x 2
•  Email dated : 9 February from complainant
•  Email dated: 9 February from Mrs Tania Holmes
•  Email dated: 16 February from complainant
• Screen shot taken from Twitter
•  Email dated: 16 February from Mrs Tania Holmes
• Email dated 21 February from Mrs Tania Holmes following Trustee meeting on 18 February 2106
• Letter dated 23 February from Mrs Tania Holmes sent Recorded Delivery AG442272805GB